I believe that you can run an auto repair facility with ethics; that treats its staff with respect and provides a cost-effective service to the public. That fair prices on repairs that are really needed is the only way to run a business.
We find that it is cheaper to do things right the first time. We've been doing this a long time and you and your referrals have the benefit of this experience.
We're very serious about what we do, but it doesn'tt mean we aren't enjoying what we do. Our customers are like an extended family to us - we don't take advantage of family and we won't take advantage of you.